Our Services
Technology Service & support
We provide onsite or remote system support. Using a web based help desk tracking system, E Squared C provides unmatched support in the technology industry. When you call for service, your request is recorded and the progress is tracked until the issue is resolved. Our help desk system also contains a searchable knowledge base that is accessible by our clients via a web browser. This provides an easy way for our clients to get answers to common problems.
Total IT Management
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Network Monitoring - We use systems to remotely monitor, diagnose, and manage your critical infrastructure elements. Our monitoring systems update your network status every few minutes. A service ticket is generated if an issue arises and each incident is documented, addressed, resolved and archived for tracking and diagnostic reference. Our remote administration system enables us to minimize downtime and maximize productivity because we can catch and fix many problems before they impact your business.
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Help Desk - As your proactive business partner, we promote and maintain the health of your network by reporting incidents, managing requests, addressing issues, tracking statuses, resolving problems and documenting fixes. Our Help Desk is the main point of contact for customers to report incidents, schedule service appointments and receive support.
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Procurement Support - Our IT experts will help you select the right hardware, software or technology product for your needs. We recommend the best solution and obtain the most competitive price while delivering the best customer service in the industry. We facilitate complete supply chain management with one-stop shopping, pre-sales vendor support, purchasing, delivery tracking and a seamless escalation path if issues arise.
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Remote Network Administration - Our Remote Administration system gives our engineers immediate, secure access to your network in order to troubleshoot and resolve issues. Our engineers can address and resolve many issues faster using Remote Administration than if they had traveled to the client site to address the same issue(s). This system uses state-of-the-art encryption technology to limit network access to your authorized users and our engineers. We also encrypt all network communications between our network and client networks to provide an additional level of security.
On-Site Support - Total IT Managed clients receive as much on-site service as they need and are not limited to a pre-arranged allotment of service hours. Our fixed price support plans ensure that clients receive as much service as they need without incurring additional service charges.
Data Backup & Disaster Recovery
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A complete solution that is designed to reduce any server down time with the use of a specialized back up and virtual server appliance.
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Allows near real-time backups-as frequent as every 15 minutes.
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Offers offsite storage at an affordable cost
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Provides a low cost, speedy disaster recovery process.
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Data is encrypted so it is not accessible to anyone, either on the NAS or at the remote storage facility without the passkey.
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Eliminates the cost and time of managing on-site tape backup. We monitor and manage the entire process.
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All costs-frequent on site backups, on site virtual server, remote storage, disaster recovery in the event of disaster and 24x7 management of the entire process are bundled at a price that is comparable to the overall cost of buying and managing tape backup.
Networking Solutions
Whether you have an existing network or are planning to move to a networked environment, E Squared C can help you. We troubleshoot those tough network connection problems and fix the issue so it won’t happen again. Our fifteen plus years of network design experience and extensive training gives E Squared C the tools to help your business succeed.
